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Each of our customers has their own individual needs and concerns, so please feel free to contact us at (716) 632-4600 with any questions you may have.

Answer: Amherst Alarm is similar to any utility company; we need an adequate amount of time to process your cancellation request. Please notify us approximately one week prior to your closing date so we can get all documentation processed. We will also need to stop by your house to reconfigure the system, so alarms are no longer transmitted, at no charge. For more information, visit our moving page or give us a call at (716) 632-4600.

Answer: Contact our office, we will be glad to assist you! You will need to come to our office with ID and proper documentation for verification before any changes can be made. For more information, give us a call at (716) 632-4600.

Answer: We may be able to connect to your alarm from our service department to retrieve your code. Call us at (716) 632-4600, we will be glad to help!

Answer: You should test your system weekly. Contact our office at (716) 632-4600 when you want to test your system. A monitoring response center dispatcher will assist you with the test.

Answer: No. Most alarm systems can have multiple codes. We can help you program a temporary code for your friend to use. You can give us a temporary password to be used while you are away. Also, you may want to inform us of the dates you will be away and set up any special procedures for notification. For more information, visit our submit vacation notice page or give us a call at (716) 632-4600!